MyCustomGoKartShop – Your Satisfaction is Our Fuel!
At MyCustomGoKartShop, we take pride in crafting high-performance, handcrafted go-karts engineered for track-ready precision and unmatched adrenaline rushes. Every custom-built ride is a masterpiece of aerodynamic design, elite-grade materials, and tailor-made customization—built to dominate the track, backyard, or off-road terrain. While we’re confident your bespoke go-kart will exceed expectations with its race-inspired performance and durable craftsmanship, we understand even the best adventures can hit a bump. That’s why we back every purchase with our 100% Satisfaction Guarantee, ensuring your experience is as smooth, hassle-free, and thrill-packed as your ride itself!
Our Promise to You
Every go-kart and part we sell is built with precision, quality craftsmanship, and top-tier components. If you’re not thrilled with your purchase, we’ll make it right—fast!
Eligibility for Returns & Refunds
✅ 30-Day Risk-Free Trial: Request a return or exchange within 30 days of delivery.
✅ Condition: Items must be unused, in original packaging, and include proof of purchase.
❌ Custom Parts: Personalized/customized items (e.g., bespoke seats, engraved parts) are final sale to protect your unique design.
How to Initiate a Return
- Contact Us: Reach our support team at [support@mycustomgokartshop.com] or call [1-607-269-4729-GOKARTS] within 30 days.
- Provide Details: Share your order number, reason for return, and photos (if damaged).
- Approval & Instructions: We’ll email a return authorization and shipping guide within 48 hours.
Refund Process
- Timing: Refunds processed within 5 business days of receiving your item.
- Method: Funds returned to your original payment method. Note: Bank delays may apply (3–10 business days).
- Store Credit: Opt for instant store credit to upgrade your next ride!
Exchanges
Got a defective or incorrect item? We’ll ship a replacement ASAP!
- Defective Items: We cover return shipping and send a new part immediately.
- Wrong Item Shipped: Contact us, and we’ll fix the error at no extra cost.
Warranty Coverage
All go-karts and parts include a 6-month limited warranty against manufacturing defects (1 year for engines).
- Submit a Claim: Email us with photos/videos and your order details.
- Expert Support: Our team will troubleshoot or arrange repairs/replacements.
Return Shipping Costs
- Customer Responsibility: Return shipping costs are covered by you unless the error is ours.
- Track Your Package: Use a trackable service—we’re not liable for lost returns.
Questions? We’re Here to Help!
Contact our Go-Kart Guardians for personalized assistance:
📧 support@mycustomgokartshop.com
📞 1-607-269-4729-GOKARTS
📲 Live Chat on our website
FAQs
Q: Can I return a go-kart after 30 days?
A: We accept warranty claims within the coverage period but cannot process returns after 30 days.
Q: Are refurbished parts eligible for returns?
A: Yes! They follow the same 30-day policy as new items.
Q: How long do store credits last?
A: Credits never expire—use them to upgrade your next custom build!
Non-Returnable Items
- Custom-designed parts (e.g., painted chassis, personalized decals).
- Used or altered items (e.g., tires, engines post-installation).
Need help? Let’s find a solution—store credit may apply!
Why Choose MyCustomGoKartShop?
We’re not just selling go-karts; we’re delivering unmatched performance, premium customization, and peace of mind. Every kart is built to last, backed by our relentless commitment to your satisfaction.
Rev up your adventures with confidence—shop risk-free today!
Policy Updates: This policy may change to better serve you. Last updated [ March 24,2025].
© 2023 MyCustomGoKartShop. Fueled by Passion, Built for Speed. 🏎💨